Ninetail Business Platform Terms
Last updated: September 28, 2026
1. The business platform
PT NINE TAIL SOLUTION, located in Tangerang, Indonesia, is the contracting entity for these Terms. The Ninetail business platform provides profiles, booking pages, calendars, reservation management, client messaging, reviews, staff access, and related workspace tools. These Terms govern your business account and use of those features.
2. Your authority and account
You must be at least 18 years old to create or use a Ninetail business account or workspace. By doing so, you confirm that you are 18 or older, can enter an agreement under the law that applies to you, and, if you act for a business, have authority to bind it. Keep business and account details accurate, limit staff access to people who need it, and protect sign-in credentials. You are responsible for activity performed by people you authorize to use your workspace.
3. Independent businesses and appointments
Your business, not Ninetail, provides grooming, veterinary, or other appointments listed in your workspace. You are responsible for your services, qualifications, prices, hours, availability, booking rules, appointment decisions, client communications, and delivery of each service. Ninetail does not supervise your business or guarantee leads, bookings, or business results.
4. Profiles and booking information
Keep your profile, location, services, prices, hours, photos, and booking rules accurate and current. A reservation may be pending until your business confirms it. You decide whether to accept a request and must communicate changes or cancellations to the client. Public profile details and reviews may be visible to visitors.
5. Your content
You keep ownership of information and images you submit. You confirm you have permission to submit them and give Ninetail a non-exclusive permission to store, format, and display them to operate and present your business page and workspace. Do not upload content that violates another person's rights or includes client information you are not permitted to share.
6. Client information
Ninetail makes reservation and client details available in your workspace so you can manage the requested appointment. Use information only as needed to provide the service, protect it from unauthorized access, and communicate with clients for appropriate business purposes. You decide what information your business requests and are responsible for handling it in your business operations under the requirements that apply.
7. Subscription and billing
A separate Pro subscription is required for each business. Current web pricing lists one Pro subscription at USD 99 per month. Paddle is the Merchant of Record for new web purchases and provides checkout and billing; existing Polar subscriptions remain with Polar. A purchase in the iOS or Android app is validated and synchronized through RevenueCat and billed by Apple or Google, as applicable. Review checkout or the store page for exact price, tax, renewal, and purchase terms before paying.
8. Cancellation and access
Use the Cancel control on the business Billing page to request cancellation of a web subscription at period end. For Paddle purchases, Ninetail records a scheduled cancellation only after Paddle confirms it. Existing Polar subscriptions remain with Polar and cancellation confirmation may not be available in Ninetail; verify the provider's status and email [email protected] promptly if renewal remains scheduled. Cancel a native-store purchase through the Apple or Google account used to buy it. Under Ninetail's current shared access rule, workspace entitlement continues through the current billing period and the 14-day grace window after its recorded period end.
9. Appointment charges and refunds
Ninetail does not collect, hold, route, or settle appointment payments and does not charge a commission on those payments. You set and disclose your own prices and cancellation and refund terms, and handle appointment payments, taxes, refunds, and service disputes directly with clients. The Ninetail subscription refund process is described in the Business Platform Refund and Cancellation Policy.
10. Acceptable use and access restrictions
Do not use Ninetail to misrepresent your business, violate law or another person's rights, misuse client information, send harmful or unsolicited messages, disrupt the platform, or access another account or workspace without permission. We may remove content or restrict access when reasonably needed to protect users, address misuse or security issues, or comply with law.
11. Availability and disclaimers
Ninetail is provided as available and does not guarantee uninterrupted access, a particular search result, appointment, or business outcome. To the extent permitted by applicable law, we disclaim warranties that cannot otherwise be excluded. Nothing in these Terms excludes or limits liability or a warranty that applicable law does not allow to be excluded or limited.
12. Deletion, privacy, and contact
You can request account deletion from the website's signed-in Account page. Deletion does not cancel an external subscription and may be refused while a subscription that may still renew or retained billing, referral-commission, or support records need to be resolved. See the Account Deletion and Privacy pages for current handling. For questions about your business account, email [email protected]. PT NINE TAIL SOLUTION is the contracting entity for these Terms and is located in Tangerang, Indonesia.