Ninetail Business Help and Support
Last updated: September 28, 2026Practical help for Ninetail business accounts, bookings, billing, account deletion, and privacy requests.
Bookings & Visits
Finding providers, reservation status, changes, and payments.
How do I book an appointment on Ninetail?
Choose a pet groomer or dog trainer, select your services, pick an open date and time slot, and submit your reservation request. You will see confirmation details right away in your Reservations tab.
How do appointment payments and refunds work?
Appointment and service payments are handled directly between you and the pet care business, not through Ninetail. Reach out to the business directly via Messages for pricing, cancellation, or refund questions.
How do I reschedule or cancel a reservation?
Open Reservations in your client portal, select the upcoming visit, and choose Edit or Cancel. If a visit is already confirmed and inside the business cutoff window, message the business directly.
Account & Sign-In
Profile settings, saved locations, notifications, and account deletion.
How do I update my profile or saved address?
Go to your Account page to update your name, phone number, notification preferences, or saved location pin for mobile visits.
What if I cannot sign in to my account?
Email [email protected] from the email address linked to your account. Never include your password or access tokens in an email.
How do I permanently delete my account?
Open Account, scroll to Account Safety, and choose Delete account. A deleted account cannot be restored or used to sign in again.
For Pet Care Businesses
Listing your shop, managing your subscription, and team access.
How do I manage or cancel my business subscription?
Use the Billing page in your partner dashboard to manage or cancel a web subscription, or use your Apple App Store or Google Play account settings for mobile app subscriptions.
Does Ninetail charge a commission on appointments?
No. Ninetail charges one flat monthly subscription for your business workspace. You keep 100% of your appointment earnings.
Privacy & Safety
Data requests, cookies, and reporting accessibility barriers.
How do I request a copy or correction of my personal data?
Email [email protected] from your account email address. We verify requests before disclosing or updating account records.
How do I report an accessibility issue?
Email [email protected] with the page URL, device or assistive technology in use, and a brief description of the barrier.
Still need help?
Our support team is happy to help with account, booking, or privacy questions.