Ninetail Business Platform Refund and Cancellation Policy
Last updated: October 21, 2026
1. What this policy covers
This policy applies only to payments for a Ninetail business-platform subscription. PT NINE TAIL SOLUTION is the contracting entity identified in the website Terms and is located in Tangerang, Indonesia. This policy does not cover an appointment, service, deposit, or other payment made directly to your business. Ninetail does not collect or process those appointment payments.
2. Subscription price and purchase channel
Current web pricing lists one Pro subscription per business at USD 99 per month, starting with a 30-day free trial. Paddle is the Merchant of Record for new web purchases and provides checkout and billing; existing Polar subscriptions remain with Polar. An iOS or Android purchase is billed by Apple or Google and validated and synchronized through RevenueCat. Review checkout or the store page for the price, trial length, taxes, renewal date, and terms that apply before paying.
3. The 30-day free trial
A new web subscription starts with a 30-day free trial on the Pro plan. No charge is made during the trial. A payment method is required to start the trial so the subscription can begin on its own when the trial ends, and cancelling before the trial ends prevents the first charge. If the trial is not cancelled, the USD 99 monthly subscription begins when the trial ends and Paddle charges the payment method on file. The trial length, the trial end date, and the renewal amount for your subscription are shown in Paddle's checkout.
4. Cancelling a web subscription
Use the Cancel control on the business Billing page before the next renewal. Paddle subscriptions are scheduled to end at the current billing period only after Paddle confirms cancellation. Cancelling during the 30-day trial ends the subscription when the trial ends, before the first charge. Existing Polar subscriptions remain with Polar; confirmation may not be available in Ninetail, so check the provider's status and email [email protected] promptly if renewal remains scheduled. Cancel an app-store purchase through the Apple or Google account used to buy it.
5. Refund requests
For a web subscription charge, email [email protected] with the business name, account email, charge date, and provider receipt or transaction identifier. Do not include a card number or password. We review a request under the purchase terms, provider records, and applicable law. This policy does not promise a refund or a processing deadline. A charge made after the trial ends is a provider charge: Paddle handles refunds for the web subscription under the purchase terms and applicable law, and this policy does not promise a direct reversal of that charge. For an iOS or Android purchase, use the applicable store's refund process.
6. Appointment and service payments
You set and disclose your own cancellation and refund terms for appointments and services and handle those requests directly with the client. A client who paid your business should contact your business about a refund or billing dispute.
7. Contact
For questions about a Ninetail subscription, email [email protected]. Include the business name and a provider receipt or transaction identifier, but never send a password, payment-card number, or provider secret.