Ninetail Business Platform Privacy
Last updated: September 28, 2026
1. Business workspace information
The contracting entity identified in the Ninetail website Terms is PT NINE TAIL SOLUTION, located in Tangerang, Indonesia. For business workspaces, we handle account names, email addresses, phone numbers and verification status when a user chooses phone verification, sign-in and session details, business profiles, locations, services, hours, prices, booking rules, photos, staff details, reviews, messages, support requests, and workspace activity. Public listing information is shown to visitors according to your profile and location settings.
2. Reservation and client information
When a client requests an appointment, Ninetail stores details such as the requested service, date and time, reservation status, client contact details, messages, review content, and any location the client chooses to include. A saved client location stays private to that client unless they include it in a reservation. This information appears in your workspace so you can manage the request. Ninetail does not collect payment for the appointment.
3. How workspace information is used
We use information to authenticate users, display and manage business pages, bookings, calendars, staff access, messaging, reviews, subscriptions, customer support, service notifications, security, and platform operations. Business owners decide what client details to request and are responsible for how their business uses information outside Ninetail.
4. Service providers
Current integrations include Google Maps for map, place-search, and geocoding features; Google or Apple for sign-in when chosen; Resend for transactional email; Expo's push service for app notifications; Twilio Verify for one-time phone verification when requested and available; Paddle for new web subscription checkout and billing; Polar for existing web subscriptions; and RevenueCat to validate and synchronize iOS and Android subscriptions, which are billed by Apple or Google. Ninetail also uses hosting, database, and R2-compatible object-storage services. Providers handle information under their own terms and service arrangements.
5. Subscription billing
Paddle processes new web subscription purchases as Merchant of Record; existing Polar subscriptions remain billed by Polar. For an iOS or Android purchase, Apple or Google handles the store transaction and RevenueCat validates and synchronizes subscription status. Ninetail receives subscription and transaction identifiers, amounts, billing periods, provider or store details, and status needed to manage access and support billing. Ninetail does not collect appointment payment-card details.
6. Sharing
We provide reservation details to the business handling the request and make public business-page and review content available to visitors. We disclose information to service providers as needed to operate Ninetail and may disclose it to authorities or others when required by law or needed to protect users and the platform. A valid business referral code may be associated with a new business and paid subscription records to calculate referral commissions.
7. Communications and cookies
We use email for account, booking, subscription, and support messages. Twilio Verify sends a one-time text only when phone verification is requested and available; Ninetail does not use this verification feature for promotional text campaigns. App push tokens are used to route notifications if enabled. Our Cookie Policy describes authentication, language, and referral cookies; the current website does not load third-party analytics or advertising trackers.
8. Retention and deletion
Information may remain while needed to operate the workspace, handle bookings and billing, protect the platform, resolve disputes, or meet legal obligations. Account deletion removes eligible records, but some billing, referral-commission, security, delivery, or provider-held information may remain; it does not erase a record held by another provider. See the Account Deletion page. This notice does not promise a fixed retention period.
9. Requests and choices
You can update many business details in your workspace and request account deletion from the website's signed-in Account page. Depending on applicable law, you may have additional rights to access, correct, delete, or receive a copy of information. Email [email protected] with the account email and request. We may verify the request before responding. A self-service data export is not currently available.
10. Processing in other locations
PT NINE TAIL SOLUTION is located in Tangerang, Indonesia, and service providers may operate systems in other locations. Business and client information may therefore be processed outside the state or country where you or your clients use Ninetail. This notice does not promise storage only in the United States or specify a particular transfer mechanism.
11. Security
We use access controls and technical measures designed to protect workspace and client information. No online system or transmission method can be guaranteed completely secure. Protect staff and owner credentials and contact support if you suspect unauthorized access.
12. Age and children
People who create or use a Ninetail business account or workspace must be at least 18 years old. The current web signup paths do not ask for a birth date or verify a user's age; this is an eligibility rule, not an age-verification step. If you believe someone under 18 has provided personal information through a business workspace, contact [email protected] with enough information to help locate it. Do not email passwords or identity documents.
13. Changes and contact
The version and revision date posted on this page are the current ones. For a privacy question or verified request, email [email protected]. PT NINE TAIL SOLUTION is the contracting entity identified in the website Terms and is located in Tangerang, Indonesia.